Your Contracts Are Stuck Because No One Knows Whose Turn It Is
A contract doesn't just need one signature. It needs the right people to review, approve, and sign in the right sequence. The compliance officer must check it before the branch manager sees it. The internal signatory must sign before the customer. The department head gives the final go. But most contract tools treat this as a simple "send for signature" — and that's why your contracts are stuck.
Legal Cloud Bharat's Internal & External Workflow Engine replaces WhatsApp chasing, email follow-ups, and manual status tracking with a fully configurable approval and signing chain that matches how decisions actually flow inside your organization.
The Problem: Manual Contract Approvals
Here's what contract approval looks like at most companies:
- Drafter Emails the Contract:As a Word attachment. To the first approver. And hopes they open it.
- Approver Reviews... Eventually:Prints it, reads it, calls back with changes. Or doesn't respond for 3 days.
- Drafter Chases on WhatsApp:"Sir, have you reviewed the loan agreement?" Message sent. Blue ticked. No reply.
- Physical File Moves Desk to Desk:Legal to compliance to branch manager to regional head. Each handoff is a potential delay.
- No One Knows the Status:Is it with Approver 2 or Approver 3? Has the customer signed? No one knows without calling around.
- Signed Copy Scanned and Emailed:Final signed document scanned, emailed to all parties, saved in someone's inbox. Maybe.
The result: contracts that should take 2 days take 2 weeks. And compliance has no visibility until it's too late.
The Solution: Configurable Approval Chains
Legal Cloud Bharat lets you configure the exact approval and signing chain your organization needs — and the system handles the rest.
- Up to 5 Approvers:Each must approve (or reject with comments) before the contract moves to the next step. Compliance officer can be Approver #1 — nothing moves without them.
- Internal Signers:Organization employees who sign on behalf of the company — authorized signatories, department heads, legal counsel.
- External Signers:Customers, vendors, borrowers, partners — anyone outside your organization who needs to sign.
- Any Combination, Any Order:Mix approvers, internal signers, and external signers in any sequence. Internal first, external first, or fully custom. Drag and drop to reorder.
- If Any Approver Rejects:Contract returns to the drafter with feedback. No wasted signatures. The drafter revises and resubmits.
Example: A Typical Loan Agreement Flow
Here's how a loan agreement flows through Legal Cloud Bharat:
- Drafter (Legal Team):Creates the contract using Smart Editor with AI and templates. Selects signers and approvers. Configures signing order.
- Approver 1 (Compliance Officer):Receives notification. Reviews on their dashboard. Approves or rejects with comments.
- Approver 2 (Branch Manager):Automatically notified when Approver 1 approves. Reviews and approves.
- Approver 3 (Regional Head):Final approval before signing begins. Can use AI to review the contract in 2 minutes.
- Internal Signer (Authorized Signatory):Signs on behalf of the company using Aadhaar eSign, eSigner, or DocuSign.
- External Signer (Customer/Borrower):Receives secure link via email/SMS. Reviews and signs from any device.
- Final Authority (Department Head):Final sign-off. Contract marked as complete.
Every step is automated. Every person is notified. Every action is tracked.
Auto-Notifications at Every Step
No one needs to chase anyone. The system handles it:
- Auto-Notifications:Each person in the chain is notified via Email and SMS when it's their turn to act.
- Expiry Reminders:Signers receive reminders before the document deadline. Configurable reminder days and frequency.
- Sign-Sent Alerts:Confirm document delivery to all parties.
- One-Click Reminders:Drafters can send manual reminders from their Waiting For Others dashboard — one click, notification sent.
Every Person Gets Their Own Dashboard
The workflow engine isn't just about routing — it's about giving every person visibility into what needs their attention:
- Drafter:"Waiting For Others" view — see what's stuck across all cases, send reminders.
- Approver:"My Approvals" — every document awaiting approval, approve or reject with one click.
- Internal Signer:"My Signs" — every document awaiting signature, sign directly from the list.
- External Signer:Customer Portal — view, sign, and download from a secure portal.
- Admin:Full dashboard with all metrics, activity logs, and audit trails.
Who Benefits Most?
- Banks and NBFCs:Loan agreements requiring compliance review, branch approval, and multi-party signing — automated end to end.
- Insurance Companies:Policy documents with underwriter approval, legal review, and customer signing — no manual handoffs.
- Real Estate:Sale deeds and lease agreements with builder, buyer, legal, and bank approvals — all in sequence.
- Any Organization:If your contracts touch more than 2 people before they're signed, this workflow will save hours every week.
FAQs
- Can I Mix Approvers and Signers in Any Order?:Yes. Internal signers, external signers, and approvers can be arranged in any sequence. Drag and drop to reorder.
- What Happens If an Approver Rejects?:The contract returns to the drafter with the approver's comments. The drafter revises and resubmits. No signatures are wasted.
- Can I Have Different Workflows for Different Contract Types?:Yes. Each contract can have its own unique combination of approvers and signers. The workflow is configured per contract, not globally.
- How Are External Signers Notified?:Via email or SMS with a secure link. No account creation needed. Works on any device.
- Can I Track Where a Contract is Stuck?:Yes. The Waiting For Others dashboard shows every pending item across all cases — who's holding it up and for how long.
Stop chasing approvals on WhatsApp. Stop moving files desk to desk. Configure the exact approval and signing chain your organization needs — and let the system handle the rest.
Book a demo today and see the internal & external workflow engine in action with your own contract types.